Betting Rules

By opening an account, placing a bet or participating in a game, you confirm that you have read and understood the rules that apply to the relevant product. Rules may differ depending on whether you use casino games, live games, sports betting, racing, promotional features or another betting service. Product-specific rules displayed on the relevant page form part of the conditions for that product.

You are responsible for checking that gambling is lawful for you in the place where you are located. You must meet the applicable minimum age requirement and any other eligibility conditions before using a gambling service. You must not use the service if gambling is restricted or unlawful in your jurisdiction. Yellowbat Casino may restrict access where required by law, regulation, security controls or internal procedures.

Your account must be registered in your own name, and the information you provide must be accurate, complete and current. An account may only be used by the person to whom it belongs. Keep your login details secure and tell the operator if you believe another person has accessed your account. Bets placed using valid account credentials may be treated as having been placed by you, subject to any applicable investigation.

Acceptance of bets

A bet is not accepted until it has been recorded by the betting system and a confirmation or transaction record has been generated. A bet shown as pending has not necessarily been accepted for final settlement. Your account history is the primary record of your bets, but you should keep confirmation details and check them promptly.

• A bet may be refused, delayed, limited, suspended or cancelled for legal, technical, security, integrity or operational reasons.
• A displayed price, line, pool, market or game result may change before a bet is accepted.
• Check the selection, stake, odds, market, event and special conditions before confirming a bet.
• A bet cannot normally be changed or withdrawn after acceptance unless the applicable product rules allow it.
• Duplicate bets or transactions caused by a clear technical error may be reviewed and corrected.
• If an account has insufficient available funds, the requested bet may not be accepted.

If information on a general promotional page differs from the specific rules shown at the time of betting, the more specific product information will generally apply, subject to the governing Terms and Conditions. Questions about an unsettled transaction should be raised as soon as possible through the available support process.

The amount entered as the stake is the amount you intend to risk on the bet. Before confirming, review the stake and the total amount that may be returned. Any displayed return is subject to the result, the applicable odds or game rules and any relevant conditions. A displayed return is not a guarantee if the bet is later found to be affected by an error, prohibited conduct or another valid cancellation ground.

Odds and prices may be displayed in a format selected by the service. You are responsible for understanding the format shown before placing a bet. Where a market permits multiple selections, the bet type and possible return will be shown on the bet slip or relevant game screen. If you do not understand a bet type, do not confirm it until you have reviewed the available explanation.

Reviewing your account

Your account history may show deposits, withdrawals, bets, wins, losses, adjustments, cancellations and other activity. Check these records regularly. If you identify an apparent mistake, report the transaction details promptly, including the date, amount, game or market and any reference shown in your account.

A transaction record may be adjusted where a clear error, system malfunction, duplicate entry, incorrect result or other material issue is identified. Any adjustment should be made in accordance with the applicable rules and legal requirements. A technical display issue does not create a right to a return that was not validly available under the correct rules.

Promotions and special offers

Promotions, rewards, free bets and other special offers may have separate terms. Those terms can include eligibility requirements, qualifying transactions, expiry dates, wagering conditions, game restrictions, minimum or maximum amounts and withdrawal conditions. Always read the offer terms before opting in or relying on a promotional balance. If a promotional term conflicts with these general rules, the specific offer terms may apply to that offer.

Interrupted connections

A slow or interrupted internet connection does not automatically cancel a bet. If the connection is lost after you select a bet or start a game, check your account history before trying again. Repeating the transaction may create a new bet rather than complete the earlier one. The system record, rather than an incomplete screen, will generally be used to determine whether a transaction was accepted.

Bets are settled using the official result or the result produced by the relevant game system, as applicable to the product. Settlement may depend on the event result, the stated market definition, the official competition rules, the game outcome or another objective source identified for that market. Informal reports, commentary, early announcements or an initial result may not be final.

Where a result is changed after settlement, the original settlement may be retained or reviewed according to the specific rules for that product. This can depend on when the change occurred, why it occurred and whether it falls within the relevant settlement conditions. A bet is not automatically re-settled merely because later information becomes available.

Common reasons for a void or cancelled bet

• The event or market did not take place, was abandoned or was not completed in accordance with the relevant rules.
• The selection, market or game was unavailable because of a system or data error.
• The bet was accepted after the outcome was already known or after the market should have been suspended.
• The published price or betting information contained an obvious or material error.
• The transaction was duplicated, corrupted or affected by an operational malfunction.
• The bet involved prohibited activity, an account restriction or a breach of the applicable conditions.
• The event or result could not be verified reliably using the relevant official or recognised source.

When a bet is declared void, the usual outcome is that the affected stake is returned, unless a different result is required by the product rules or the circumstances of the transaction. In a multiple or combination bet, a void selection may be removed and the remaining selections may continue under the rules for that bet type. Some bets may instead be cancelled in full. Check the relevant market rules for the treatment that applies.

Casino and game outcomes

Casino and automated game results are determined by the game software and the rules displayed for the game. A round is generally treated as completed when the relevant outcome has been generated and recorded, even if there is a delay in displaying the result. If a connection is interrupted, check the account history before attempting to place the same bet again.

A game outcome cannot normally be changed because you did not like the result, closed the game window or experienced a delay in seeing it. If there is evidence of a technical issue, the transaction may be reviewed using system records and the rules that applied when the game was played.

To protect players, the service and the integrity of betting, account activity may be reviewed. This can include identity, age, payment method, source of funds, account ownership, location, unusual betting patterns and compliance with applicable requirements. You may be asked to provide information or documents reasonably required for a review. Until a review is completed, some account functions or transactions may be delayed or restricted.

You must not manipulate a game, interfere with the website or betting system, use unauthorised software, exploit a vulnerability, create accounts for another person, use someone else’s payment method without permission or engage in conduct intended to obtain an unfair advantage. You must not place bets on behalf of another person where this is prohibited, coordinate activity to evade account controls or use the service for unlawful purposes.

• Do not attempt to bypass age, identity, location, self-exclusion or account limits.
• Do not allow another person to use your account or access your payment instruments.
• Do not knowingly take advantage of a pricing, software, settlement or display error.
• Do not submit false, misleading or incomplete information during registration or verification.
• Do not use automated tools or methods that place bets or interact with the service without approval.
• Keep your devices, passwords and authentication methods protected from unauthorised use.

If an account, bet or transaction is suspected of breaching these rules, the applicable Terms and Conditions or relevant law, the operator may investigate and take proportionate action. This may include refusing or cancelling a transaction, correcting an error, withholding a transaction while checks are completed, restricting an account or closing an account where permitted. Any action will be considered in light of the relevant facts and applicable requirements.

Raising a dispute

If you disagree with a settlement or believe that an account record is incorrect, first review the applicable product rules and your transaction history. Provide a clear description of the issue and the relevant bet or transaction reference through the available support channel. Include enough information for the matter to be identified, but do not send passwords, full payment details or other unnecessary sensitive information.

Disputes are reviewed using available transaction records, system logs, the rules in force at the time and any relevant official result or evidence. A decision may take account of technical records even where a screen displayed incomplete or delayed information. If the matter cannot be resolved through the initial review, any further process will be handled in accordance with the applicable Terms and Conditions and legal requirements.

Responsible gambling

Betting should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play, use limits or time reminders where available and never chase losses. Do not gamble when you are distressed, under the influence of alcohol or drugs or trying to solve financial difficulties. If gambling is affecting your finances, relationships, work or wellbeing, stop and seek independent support.

You can ask about available account controls, cooling-off options, deposit or wagering limits and self-exclusion processes through the service. These tools may not prevent access to every gambling service, so consider also speaking with a qualified financial counsellor, health professional or recognised gambling support organisation in Australia. Read the Responsible Gambling information before placing a bet, and contact support if you need help understanding a control or restriction.