Privacy Policy

Yellowbat Casino respects the privacy of its players and aims to handle personal information responsibly. Personal information means information that identifies a person, or information that can reasonably be connected with a particular person. The information handled by the site will depend on how a player uses the account, which services are accessed and what information is needed for verification, payments, support and legal compliance.

By using the website or opening an account, a player may provide information directly to Yellowbat Casino. Information may also be collected automatically when the website is visited, or received from service providers that help operate account, payment, verification, security and customer support functions. Only information that is reasonably relevant to these activities should be requested or used.

This policy applies to information handled through the Yellowbat Casino website and related online services. It should be read together with the website’s other applicable terms, notices and responsible gambling information. If a player chooses not to provide information that is necessary for an account or a particular service, Yellowbat Casino may be unable to open, maintain or provide that account or service.

Keeping information accurate

Players should provide information that is accurate, current and complete, and should update it when circumstances change. Accurate information helps with account administration, identity checks, payment processing, fraud prevention, customer support and compliance obligations. Players should also keep account passwords and other login details confidential and notify the site if they believe an account has been accessed without permission.

The categories below describe information that an online casino site typically handles. The exact information collected will depend on a player’s account activity and the services used. Yellowbat Casino uses this information for legitimate operational, security, contractual and legal purposes, and for purposes explained to players when information is collected.

• Account details, such as a player’s name, date of birth, residential or contact details, username, account preferences and information used to manage the player relationship. This information supports account creation, login, communication, customer service and account administration.
• Identity and verification information, which may include copies or details from identity documents, proof of address, information about age or eligibility and information needed to confirm that an account is being used by the correct person. These checks help prevent impersonation, fraud, duplicate accounts and other misuse.
• Payment and transaction records, such as deposits, withdrawals, payment method details, transaction history, account balances and related records. This information is used to process transactions, reconcile accounts, answer payment questions, detect unusual activity and meet financial and compliance requirements.
• Gaming and account activity, including login information, account actions, preferences, game or service activity and records of communications with customer support. This can help provide the requested services, investigate issues, maintain security and improve the user experience.
• Device, technical and usage information, such as an internet protocol address, browser type, operating system, device identifiers, approximate location information, language settings, pages viewed, access times and technical event records. This information helps the website function, identify errors, protect accounts and understand how services are used.
• Cookie and similar technology information, including identifiers stored on or read from a browser or device. This may be used for essential website functions, session management, preferences, security, performance measurement and, where permitted, relevant communications or advertising.

Main purposes for using information

• To open, operate and maintain a player account and provide the website’s services.
• To verify identity, age and account information, and to carry out anti-fraud, anti-money laundering, security and responsible gambling checks where applicable.
• To process deposits, withdrawals and other account transactions, and to maintain accurate financial records.
• To respond to questions, resolve complaints, provide technical assistance and communicate important account or service information.
• To meet legal, regulatory, court, tax, accounting, audit and risk-management obligations that apply to the operation of an online gambling service.
• To monitor, test, secure and improve the website, systems and services, including detecting suspicious activity, preventing unauthorised access and investigating breaches or misuse.
• To send marketing or promotional communications where permitted and where the player has provided consent or another valid basis applies. Players can withdraw consent to marketing communications at any time.

Some information may be combined to assess account security, identify unusual patterns or improve service performance. Decisions affecting an account may sometimes be supported by automated tools, monitoring systems or risk checks. Where appropriate, additional review or information may be requested to protect the player, the site and other users.

Cookies and similar technologies

Cookies are small files or similar identifiers placed on a browser or device. Some cookies are necessary for the website to remember a login session, maintain security, support navigation or provide a requested feature. Other cookies may help remember preferences, measure performance, understand website use or support relevant communications.

Players can manage or restrict cookies through their browser settings. Blocking or deleting certain cookies may affect the availability, security or functionality of parts of the website. Browser settings may also allow a player to review stored cookies, delete them or receive a notification before they are used. Cookie choices may need to be repeated if a different browser or device is used.

When information may be shared

Information may be shared where it is reasonably necessary to operate the website, provide a requested service, protect players or meet a legal obligation. This may include sharing relevant information with payment providers, identity and verification providers, technology and hosting providers, customer support services, security and fraud-prevention providers, professional advisers, auditors and other suppliers that assist with the operation of the site.

Service providers should receive only the information needed for their assigned function and should be expected to protect it appropriately. Information may also be disclosed where required or permitted by law, in response to a lawful request, to protect rights and safety, to investigate suspected fraud or misuse, or in connection with a business transfer or restructuring. Yellowbat Casino does not intend to sell personal information as a standalone product.

Security and information storage

Reasonable technical, organisational and administrative measures may be used to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure systems and staff or supplier procedures. No online transmission or storage method can be guaranteed to be completely secure, so players should use strong, unique login details and avoid sharing them.

Information may be stored or processed using systems located in Australia or another country, depending on the service provider and the technical arrangements used to operate the website. Where information is handled by a supplier, appropriate steps should be taken to require suitable confidentiality and security protections.

How long information is kept

Information is kept only for as long as reasonably necessary for the purpose for which it was collected, for account administration, dispute handling, security, fraud prevention, financial records, business reporting or other legitimate purposes. Some records must be kept for a period required by law even after a player closes an account. The length of storage depends on the type of record and the applicable requirements. When information is no longer needed, it should be securely deleted, destroyed or anonymised where practical.

Players may have rights and choices in relation to their personal information. These rights can be affected by the type of request, the information involved and legal or security requirements. Yellowbat Casino may need to confirm a player’s identity before completing a request, particularly where the request concerns account information or identity documents.

How to make a request

To exercise data rights or ask a privacy question, contact support@yellowbatcasino.best. Players can use this address to request access to the personal information held about them, ask for incorrect or incomplete information to be corrected, request deletion of their data where applicable, or withdraw consent to marketing communications.

• Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions.
• Correction: ask for inaccurate, out-of-date or incomplete information to be corrected or updated.
• Deletion: ask for personal information to be deleted where it is no longer needed or where another applicable right allows deletion. This may not apply where records must be retained for legal, security, dispute or compliance reasons.
• Marketing consent: withdraw consent to marketing communications at any time. A player may also use an unsubscribe option included in a marketing message where one is provided.
• Information about use: ask general questions about how personal information is collected, used, shared or stored.

A request should include enough information to identify the relevant account and clearly explain what is being requested. Additional information may be requested to protect against unauthorised disclosure. Requests will be considered within a reasonable timeframe, taking into account their complexity and any applicable requirements. If a request cannot be completed in full, an explanation may be provided where it is appropriate and lawful to do so.

Marketing and communications

Players may receive service messages that are necessary for account security, transactions, verification, changes to services or other important account matters. These messages are different from optional marketing communications and may continue where they are needed to operate the account. Withdrawing marketing consent will not normally affect essential service messages.

This Privacy Policy may be reviewed and updated from time to time to reflect changes to the website, services, technology or applicable requirements. The current version published on the website will apply to information handled under the policy. Players should check this page occasionally for updates. If a material change affects how information is used, further notice may be provided where appropriate.